Privacy Policy

1. Information we collect

Information you provide

• Emergency inquiries — name, phone number, email, property address or ZIP, and description of damage when you call, submit a callback form, or request service.
• Insurance coordination — policy number, carrier name, claim number, and adjuster contact details when you authorize us to assist with documentation.
• Communications — records of calls, texts, and emails with our dispatch and project coordinators.

Information collected automatically

• Website usage — IP address, browser type, pages viewed, referring URL, and approximate location derived from IP (city/region level).
• Cookies & similar technologies — see Section 6 below.
• Call metadata — phone numbers, call duration, and routing data from our telephony systems (call audio may be recorded for quality and training where permitted by law).

2. How we use information

We use personal information to:

• Dispatch restoration crews and coordinate on-site emergency response;
• Communicate about your project, appointments, and insurance documentation;
• Process payments and carrier billing where applicable;
• Improve website performance, security, and user experience;
• Comply with legal obligations and respond to lawful requests;
• Send service-related messages (you may opt out of non-essential marketing as described below).

We do not sell your personal information to third-party lead brokers.

3. When we share information

We may share information with:

• Restoration technicians and subcontractors performing work at your property, limited to what is needed for the job;
• Insurance carriers and adjusters when you authorize claim coordination;
• Service providers (hosting, analytics, telephony, payment processing) under contractual confidentiality obligations;
• Legal authorities when required by law or to protect safety and rights.

4. Data retention

We retain project and insurance records as long as needed to complete services, satisfy accounting and warranty obligations, and comply with applicable law (typically 7 years for insurance-related documentation unless a longer period is required).

5. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. No method of transmission over the Internet is 100% secure; please use our phone line for urgent emergencies if web forms are unavailable.

6. Cookies & analytics

Our site may use cookies and similar technologies for essential functionality, analytics (e.g., Google Analytics), and conversion measurement. You can control cookies through your browser settings. Disabling cookies may limit some site features.

7. Your rights

Depending on your state of residence (including Ohio and Indiana), you may have rights to access, correct, delete, or restrict certain processing of your personal information. To submit a request, contact us via the Contact page with "Privacy Request" in the subject line. We will verify your identity before fulfilling requests.

8. Children's privacy

Our services are directed to adults property owners. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy periodically. The "Last updated" date at the top reflects the current version.

10. Contact

Privacy inquiries: [email protected]
ASAP Water Damage Restoration Today LLC — Privacy & Compliance